UPDATED MARCH 16, 2020
COVID-19, the disease caused by the 2019 Novel Coronavirus, is a known and rapidly evolving epidemic that is affecting travel worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.
Allianz Global Assistance is currently assisting customers 24/7/365 who wish to change their travel plans, need travel assistance or would like to file a claim. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation.
We urge any customer who has a medical issue while traveling or who has any other question regarding their plan to call us. Our website is also available at www.etravelprotection.com. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.
Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of travel are generally not covered, and coverage can vary by state. However, until further notice, although not covered under most plans, we are currently accommodating claims for:
- Under Emergency Medical Care Benefit: Emergency medical care for a customer who becomes ill with COVID-19 while on their trip.
- Under Trip Cancellation or Trip Interruption Benefits: Trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip.
These accommodations are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal.
Our travel protection plans include up to 28 covered reasons for trip cancelation, depending on the plan. To learn more, go to www.etravelprotection.com.
Please review your plan or call us for details.
If you purchased an Allianz Global Assistance travel protection plan in conjunction with a travel cancellation fee waiver offered by a travel supplier, please contact your travel supplier for questions and coverage information related to trip cancellation under that waiver.
Plan Refund Information
Customers may change their plan’s effective dates to cover a new or rescheduled trip. Alternatively, for a temporary period, we are offering refunds for the cost of your travel protection plan to customers who wish to cancel their travel protection plan if the customer’s travel supplier canceled the customer’s trip due to COVID-19, so long as no payable claim has been filed under the plan. Please call us at the number listed on your plan and we will be happy to assist you.
Customers should contact their travel provider prior to canceling their travel arrangements. Some airlines and other travel suppliers may allow customers to cancel their trip and receive a refund or change their dates of travel without change fees when traveling to a destination affected by COVID-19. If the customer changes the dates of their trip, they may also change the dates of coverage on their travel protection plan for up to 770 days from the original date of purchase by visiting www.etravelprotection.com or by calling the phone number on their plan.
While traveling, customers should take their travel insurance information with them, including plan number/details and our toll-free travel assistance phone number. This information can also be accessed via our free TravelSmart mobile app for customers who connect the app to their account. Customers should also review their plan to learn details about their coverage.
For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://wwwnc.cdc.gov/travel/notices/alert/novel-coronavirus-china, or consult your medical professional.
The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please visit www.etravelprotection.com for the latest coverage information.
Please note, the above-described accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, it is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity.