Coverage Alert – 2019 Novel Coronavirus / COVID-19

UPDATED FEBRUARY 10, 2021

Overview

COVID-19 is a known and evolving epidemic that is affecting travel and events worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.

Allianz Global Assistance is currently assisting customers 24/7/365 who wish to change their plans, need assistance or would like to file a claim. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help, such as locating medical facilities or finding transportation.

We urge any customer who has a medical issue while attending their event, or who has any other question regarding their plan, to call us. Our website is also available at www.eventticketprotection.com. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.

SPECIAL PLAN ACCOMMODATIONS FOR COVID-19

For event ticket, registration and other non-travel insurance plans:
Cancellation due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of attending an event are generally not covered, and coverage can vary by state. However, until further notice, although not covered under most plans, we are currently accommodating claims for Event Cancellation and Interruption if a customer becomes ill with COVID-19.

Please note, we will accept proof of a positive COVID-19 test or a physician’s diagnosis as proof that you are ill with COVID-19.

The accommodation above is strictly applicable to COVID-19 and is only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal. All benefits are subject to maximum limits of liability. Please read your plan for details.

Our event-related protection plans include up to 33 covered reasons for event cancelation, depending on the plan. To learn more, go to www.eventticketprotection.com. Please review your plan or call us for details.

PLAN CHANGE / REFUND INFORMATION

Customers may change their plan’s effective dates to cover a new or rescheduled event, as long as that event is scheduled to be completed within 770 days from the date of the plan’s original purchase date. Changes can be made at www.eventticketprotection.com or by calling the phone number on their plan.

Please note, if you wish to move your plan’s covered event dates to cover a new or rescheduled event, you must update your event dates prior to the start date of that new or rescheduled event and prior to any loss for which you seek coverage. Additionally, if your event costs for your new or rescheduled event are different than the cost of your original event, you will need to update your plan’s coverage limits accordingly. Any change in event cost insured for the new or rescheduled event may result in a change in premium. If you update your plan’s event dates to cover a new or rescheduled event but do not adjust your limits, the original plan limits will apply to the new or rescheduled event.

Alternatively, for a temporary period, we are offering refunds for the cost of your event protection plan to customers who wish to cancel their plan if the event is cancelled due to COVID-19, so long as no payable claim has been filed under the plan. Please call us at the number listed on your plan and we will be happy to assist you. Refunds must be requested within 770 days of the original plan purchase date.

Unless earlier cancelled or otherwise ended in accordance with its terms or the accommodations stated here, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.

IMPORTANT TIPS

Customers should contact their supplier if their event is cancelled. In many cases, your supplier may offer a refund of your ticket/registration cost if your event is cancelled and not rescheduled.

While attending their event, customers should take their plan information with them, including plan number/details and our toll-free assistance phone number. Customers should also review their plan to learn details about their coverage.

For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://wwwnc.cdc.gov/travel/noticescovid19, or consult your medical professional.

The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please continue to visit www.eventticketprotection.com for the latest coverage information.