UPDATED MARCH 16, 2020
COVID-19, the disease caused by the 2019 Novel Coronavirus, is a known and rapidly evolving epidemic that is affecting travel and events worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.
Allianz Global Assistance is currently assisting customers 24/7/365 who wish to change their plans, need assistance or would like to file a claim. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help, such as locating medical facilities or finding transportation.
We urge any customer who has a medical issue while attending their event, or who has any other question regarding their plan, to call us. Our website is also available at www.eventticketprotection.com. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.
For event ticket, registration and other non-travel insurance plans:
Cancellation due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of attending an event are generally not covered, and coverage can vary by state. However, until further notice, although not covered under most plans, we are currently accommodating claims for Event Cancellation and Interruption if a customer becomes ill with COVID-19.
The accommodation above is strictly applicable to COVID-19 and is only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal.
Our event-related protection plans include up to 33 covered reasons for event cancelation, depending on the plan. To learn more, go to www.eventticketprotection.com. Please review your plan or call us for details.
PLAN REFUND INFORMATION
Customers may change their plan’s effective dates to cover a new or rescheduled event. Alternatively, for a temporary period, we are offering refunds for the cost of your event protection plan to customers who wish to cancel their plan if the event is cancelled due to COVID-19, so long as no payable claim has been filed under the plan. Please call us at the number listed on your plan and we will be happy to assist you.
Customers should contact their supplier if their event is cancelled. In many cases, your supplier may offer a refund of your ticket/registration cost if your event is cancelled and not rescheduled.
If your event is cancelled, customers may change their plan dates to cover either a rescheduled or new event date by visiting www.eventticketprotection.com or by calling the phone number on their plan.
While attending their event, customers should take their plan information with them, including plan number/details and our toll-free assistance phone number. Customers should also review their plan to learn details about their coverage.
For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://wwwnc.cdc.gov/travel/notices/alert/novel-coronavirus-china, or consult your medical professional.
The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please continue to visit www.eventticketprotection.com for the latest coverage information.
Please note, the above-described accommodation is an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, it is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity.