UPDATED January 20, 2022
COVID-19 is a known and evolving epidemic that is affecting travel and events worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.
Allianz Global Assistance is currently assisting customers 24/7/365 who wish to change their plans, need assistance or would like to file a claim. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help, such as locating medical facilities or finding transportation.
We urge any customer who has a medical issue while attending their event, or who has any other question regarding their plan, to call us or contact us online. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.
EPIDEMIC COVERAGE ENDORSEMENT AND SPECIAL PLAN ACCOMMODATIONS FOR COVID-19 FOR EVENT TICKET, REGISTRATION AND OTHER NON-TRAVEL INSURANCE PLANS:
Cancellation due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories, or fear of attending an event are generally not covered, and coverage can vary by state. However, we are pleased to announce the addition of epidemic-related covered reasons to some of our most popular insurance plans in response to COVID-19.
For plans that include the new Epidemic Coverage Endorsement:
New covered reasons have been added for certain specific epidemic-related situations. Please refer to plan details for more information.
The Epidemic Coverage Endorsement, and the covered reasons added by this endorsement, may not be available for all plans or in all jurisdictions. These new covered reasons are only available for customers whose plan includes the Epidemic Coverage Endorsement. To see if your plan includes this endorsement, please look for this endorsement in your plan details. You can view these plan details before you purchase by clicking the link in your online insurance offer or by requesting this information from us. After purchase, you can view this information in the plan materials we send to you or on our website.
Temporary Claim Accommodations:
For a temporary period in response to the ongoing public health and travel crisis, for plans that do not include the Epidemic Coverage Endorsement, we are currently accommodating claims for Event Cancellation and Interruption if a customer becomes ill with COVID-19.
The accommodations described in this coverage alert are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit. All other terms, conditions, and exclusions of the plan apply as normal. All plans continue to generally exclude losses for epidemics, including COVID-19, except as expressly covered in that plan’s Epidemic Coverage Endorsement. Availability of accommodations may be subject to any refund or reimbursement you receive from your supplier or other source. All benefits are subject to maximum limits of liability. Please read your plan for details. These accommodations apply to plans currently in effect but may not apply to plans purchased in the future, so please refer to this coverage alert for the most up to date information before purchasing your plan.
Please note, we will accept proof of your positive COVID-19 test or a physician’s diagnosis as proof that you are ill with COVID-19. We may request specific documentation to validate proof of a positive COVID-19 test. You are responsible for keeping and providing all such documentation to validate your claim, including a dated photo of your positive test, verification of test purchase, physician’s diagnosis or verification, and/or other information to confirm the claim.
If you need help understanding your plan coverage, please contact us.
PLAN DATE CHANGE / REFUND ACCOMMODATIONS
Customers may change their plan’s effective dates to cover a new or rescheduled event, as long as that event is scheduled to be completed within 770 days from the date of the plan’s original purchase date. Changes can be made at www.eventticketprotection.com or by calling the phone number on their plan.
Please note, if you wish to move your plan’s covered event dates to cover a new or rescheduled event, you must update your event dates prior to the start date of that new or rescheduled event and prior to any loss for which you seek coverage. Additionally, if your event costs for your new or rescheduled event are different than the cost of your original event, you will need to update your plan’s coverage limits accordingly. Any change in event cost insured for the new or rescheduled event may result in a change in premium. If you update your plan’s event dates to cover a new or rescheduled event but do not adjust your limits, the original plan limits will apply to the new or rescheduled event.
Alternatively, for a temporary period, we are offering refunds for the cost of your event ticket or registration protection plan to customers who wish to cancel their plan if the event is canceled due to COVID-19, so long as no payable claim has been filed under the plan. Please call us at the number listed on your plan and we will be happy to assist you. Refunds must be requested within 770 days of the original plan purchase date.
Unless earlier canceled or otherwise ended in accordance with its terms or the accommodations stated here, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.
Customers should contact their supplier if their event is canceled. In many cases, your supplier may offer a refund of your ticket/registration cost if your event is cancelled and not rescheduled.
While attending their event, customers should take their plan information with them, including plan number/details and our toll-free assistance phone number. Customers should also review their plan to learn details about their coverage.
For additional questions related to our insurance plans and COVID-19, please visit our COVID-19 FAQ’s.
For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://wwwnc.cdc.gov/travel/noticescovid19, or consult your medical professional.
The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please continue to visit www.eventticketprotection.com for the latest coverage information.
Travel Insurance policyholders, please see our Travel Insurance COVID-19 Coverage Alert.
Please note, the above-described accommodation is an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, it is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity.
Terms, conditions, and exclusions apply to all plans. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declaration of Coverage and Certificate of Insurance/Policy. Insurance benefits underwritten by Jefferson Insurance Company. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Partners are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Event Ticket and Registration insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through Allianz Global Assistance. Except as expressly provided under your plan, you are responsible for charges you incur from third parties.