Last updated: March 8, 2022
On February 24, 2022, Russian armed forces invaded Ukraine, resulting in continuing and widespread destruction of property, injuries, and loss of life. As a company of people who value caring for others, we express our deepest sympathy to all those whose families and loved ones have been affected by these atrocities and the ensuing humanitarian crisis.
As such, Allianz SE is donating up to 12.5 million euros to the German Red Cross to help provide humanitarian assistance. For others ways to support those who have been displaced or otherwise affected by this crisis, you may wish to visit:
- International Committee of the Red Cross
- International Rescue Committee
- Save the Children
- World Central Kitchen
- Doctors Without Borders
These events have led to the issuance of broad restrictions on travel in and through Ukraine, Russia and surrounding countries, including restrictions on airspace, causing ongoing travel disruptions and cancellations in that region and beyond.
For any of our U.S. customers traveling in Ukraine, Russia, Belarus, or Moldova, we recommend that you leave these countries immediately if you have not already done so. Our assistance capabilities in these countries are substantially limited at this time, particularly in Ukraine. If you need help getting out of these countries, we recommend contacting the nearest US embassy, or contacting the U.S. Department of State by phone at 1-833-741-2777 (in the United States) or 1-606-260-4379 (from overseas) for immediate assistance. U.S. citizens should enroll in the U.S. Department of State’s Smart Traveler Enrollment Program (STEP) program. For more information, visit the Department of State’s Ukraine Crisis Website.
Travel Insurance Coverage
Customers considering making changes to their travel plans should contact their travel supplier. Some travel suppliers may allow customers to cancel their trip and receive a refund or change their dates of travel without change fees when traveling to a destination affected by this crisis.
With respect to insurance coverage, Allianz Travel Protection Plans generally do not provide coverage for any loss resulting directly or indirectly from any one or more of the following: war (declared or undeclared) or acts of war; military duty due to war; known, foreseeable, or expected event; government acts, prohibitions, warnings, or travel advisories; or fear of travel. Please note that this invasion became a known event on February 22, 2022.
Moreover, please note that the U.S. Department of State has issued a Level 4: Do Not Travel warning to several countries in this region, including Russia, Ukraine, Belarus, and Moldova. Several benefits and covered reasons under our plans require that the insured must not have traveled against government advice. (Please see our COVID-19 Coverage Alert for information about accommodations related to travel advisories specific to COVID-19.) Additionally, our plans do not provide any coverage, benefit, or service for any activity that would violate any applicable law or regulation, including without limitation any economic or trade sanction or embargo.
Benefits, covered reasons, and coverage limits vary by plan and state. Please review your plan for details on the coverage available under your plan, or contact us at the number listed on your plan with any questions or to file a claim.
Plan Changes / Refunds
If your trip is canceled, you may change your travel protection plan’s effective dates to cover a new or rescheduled trip, as long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date. Changes can be made at our website or by calling the phone number on your plan. Please note, if you wish to move your plan’s covered trip dates to cover a new or rescheduled trip, you must update your trip dates prior to the departure date of that new or rescheduled trip and prior to any loss for which you seek coverage. Additionally, if your trip costs for your new or rescheduled trip are different than the cost of your original trip, you will need to update your plan’s coverage limits accordingly. Any change in trip cost insured for the new or rescheduled trip may result in a change in premium. If you update your plan’s trip dates to cover a new or rescheduled trip but do not adjust your limits, the original plan limits will apply to the new or rescheduled trip.
Alternatively, if your travel supplier cancels and refunds your trip, so long as no payable claim has been filed under the plan, you may cancel your plan for a full refund by contacting us. You may also cancel your plan within 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased, so long as you have not started your trip or filed a claim. See your plan for details, or contact us at the number listed on your plan. Refunds must be requested within 770 days of the original plan purchase date. Unless earlier canceled or ended, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.
The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please visit our website for the latest coverage information.